21 days policy, no questions, no problem!
If you wish to return an item to us, please fill out the returns note at the bottom of your delivery sheet
(this will be enclosed in your parcel) and send the item/s back to us via normal post (second class is fine),
all returned items must be unworn, as new and with any labels intact; the cost of returning items back to us is
paid by you the customer, we DO NOT offer free returns, but we do FREE UK DELIVERY on all crocs orders & exchanges. This does not affect your statutory rights.
Exchanges:
Due to the massive demand for these fantastic shoes, availability can change very quickly, so if we do not have your requested exchange in stock, you will be
contacted to choose an alternative shoe or if preferred you can request a full refund.
Refunds:
All refunds will be processed within two working days of receipt of goods, the refund will be issued on the payment card
you used to place your order, this usually would show on your bank/card details in 5 working days from date of processing.
Please return goods within 21 days of purchase to:
Jellyegg Ltd
Units 9-10
The Old School
Station Road
Narberth
Pembrokeshire
SA67 7DU
Tel: 01834 869973
Faulty Goods:
In the unlikely event that an item is damaged, or we have sent you the wrong product, please return to the above address, as new,
in its original packing with all labels intact enclosing your jellyegg receipt. We will be happy to replace the item or issue a full
refund. jellyegg will pay the shipping charges for any damaged or incorrect items.
All of the above does not affect your statutory rights as a consumer.
Complaints:
If you have a complaint about any aspect of your dealings with jellyegg please contact customer services:
info@jellyegg.com
Tel: 01834 860797
Or write to our Customer services dept at the above address.
We will deal with all complaints fairly, confidentially, and endeavour to resolve all queries within a maximum of 5 working
days.