Returns and Customer Care

21 day - No Problem - Returns Policy

If you are not 100% happy with your jellyegg purchase - you can either exchange for an alternative product or we can issue you with a full refund - No Questions, No Problem!!

The item must be returned as new and unworn, in its original packaging with all labels intact, please enclose your jellyegg receipt.

Shipping charges for the returned goods will be paid for by you the customer.

Please return goods within 21 days of purchase to:

Jellyegg Ltd
Units 9 & 10
The Old School
Station Road
Narberth
Pembrokeshire
SA67 7DU

Tel: 01834 869973

Faulty Goods:

In the unlikely event that an item is damaged, or we have sent you the wrong product, please return to the above address, as new, in its original packing with all labels intact enclosing your jellyegg receipt. We will be happy to replace the item or issue a full refund. jellyegg will pay the shipping charges for any damaged or incorrect items.

All of the above does not affect your statutory rights as a consumer.

Complaints:

If you have a complaint about any aspect of your dealings with jellyegg please contact customer services:

info@jellyegg.com
Tel: 01834 860797

Or write to our Customer services dept at the above address.

We will deal with all complaints fairly, confidentially, and endeavour to resolve all queries within a maximum of 5 working days.