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Terms & Conditions

Terms & Conditions

When placing an order on jellyegg.com you agree to abide by the terms and conditions set out below.

Legal Statement

This web site was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

Payment & Title of Goods

After placing your order you will receive a confirmation email - Please carefully check all the information and contact customer services on 01834 860797 if anything is incorrect.

Payment by credit and debit cards will be debited from your account only when the order is in stock and ready to be despatched. Please note that your goods may be sent to you in instalments.

The title of all goods ordered will pass to you once jellyegg has received payment in full for that product.

Stock Availability

We cannot ensure that all items are available on ordering, the current stock status is approximate. Some items are more popular than we sometimes predict. If we are out of stock we will endeavour to fulfil your order as quickly as we can. If we anticipate long delays or unavailability, you will be notified and given the option to cancel your order if you would rather not wait.

Returns and Customer Care

21 day - No Problem - Returns Policy

The 21 day policy is extended for the festive shopping season, items purchased from October the 1st can be returned up to the end of following January.

If you are not 100% happy with your jellyegg purchase - you can either exchange for an alternative product or we can issue you with a full refund - No Questions, No Problem!!

The item must be returned as new and unworn, in its original packaging with all labels intact, please enclose your jellyegg receipt.

Shipping charges for the returned goods will be paid for by you the customer.

Please return goods within 21 days of purchase to:

Jellyegg Ltd
Units 9 & 10
The Old School
Station Road
Narberth
Pembrokeshire
SA67 7DU

Tel: 01834 869973

Faulty Goods:

In the unlikely event that an item is damaged, or we have sent you the wrong product, please return to the above address, as new, in its original packing with all labels intact enclosing your jellyegg receipt. We will be happy to replace the item or issue a full refund. jellyegg will pay the shipping charges for any damaged or incorrect items.

All of the above does not affect your statutory rights as a consumer.

Complaints:

If you have a complaint about any aspect of your dealings with jellyegg please contact customer services:

info@jellyegg.com Tel: 01834 860797

Or write to our Customer services dept at the above address.

We will deal with all complaints fairly, confidentially, and endeavour to resolve all queries within a maximum of 5 working days.

VAT

There will be NO VAT charged on children's Croc Cayman shoes or Georgie boots up to and including a UK size 3.

All other prices shown on jellyegg.com include UK VAT @ 17.5000%.

This VAT will be charged on all orders shipped within the European Union.

International Orders - For all orders shipped outside the European Union, VAT will be automatically deducted when you fill in your delivery address details.

Trade Descriptions Act

Every care has been taken to ensure that our product descriptions, colours and specifications are correct. However, whilst the colour reproduction is an extremely close representation, variations may occur on different screen resolutions.

Copyright

All content included on this site including but not limited to design, text, graphics, logos, buttons, icons, the selection and arrangement thereof are the property of jellyegg Ltd . No part of this site may be reproduced in any form whether electronically or otherwise without the prior written consent of jellyegg (or in the case of the Trademarks not owned by jellyegg, the person who owns such Trademarks) other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site.

All images & text copyright of jellyegg ltd including all third party text & images.

Any other use of materials on this site is strictly prohibited.