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Customers Services

Here at jellyegg we respect our customers and strive to provide you with a straight forward and reliable shopping experience. The swift dispatch of products and friendly customer care, should you require any advice, are central to our success.

Speedy Despatch

We offer quick delivery of all our products throughout the world. Orders are usually processed within 24 hours of receipt, and if you choose the expedited service options at the checkout, you even get your goods next day ( see details at checkout)

Take advantage of free shipping within the UK on all footwear

Shipment to countries within Europe and the rest of the world can take up to 7-10 working days. Please remember that all times are guidelines.

21 Day Return Policy

Thanks to our 'no questions asked' returns policy, we'll be happy to refund or replace and items that you're not completely satisfied with. Just return the product within 21 days of purchase, as new and with your jellyegg receipt.

Stocking Up

Whilst we try to keep our shelves fully stocked with cool products, we can't guarantee that all items are available on ordering. It isn't always easy predicting which goods may have an unexpected rise in popularity.

Rest assured our staff will inform you straight away of any delay to your order.

Should you have any complaints, contact our Customer Services Department on 01834 860797 and we'll be only too happy to help.

Our Opening Times

Our Shoe Shop - The Old School, Station Rd, Narberth, SA67 7DU - open 9.00 - 5.00 Mon - Sat

Our High Street Store - 16 High Street, Narberth SA67 7AR open 10.00 -5.00 Mon - Sat

Our Website Office - Open 10.00-4.00 Mon - Fri on 01834 869973 or 01834 860797 or hello@jellyegg.com

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