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Privacy Policy

Jellyegg LTD Privacy Policy

Buying footwear and accessories from jellyegg should be a worry free experience for all our customers, so that’s why we take your privacy and our website security seriously. We follow strict guidelines and conduct regular checks to make sure that jellyegg and our website www.jellyegg.com is a safe and secure environment in which to browse and make your purchase, if you have any questions regarding the below Privacy Policy then please email us at hello@jellyegg.com and we shall be happy to assist.

This Policy will outline how Jellyegg Ltd collect, store, use and share your data. We will inform you of what data we collect, why we collect it and where we collect it. When you visit the jellyegg website, place a telephone order or visit us in store you are accepting the practices in our Privacy Policy

Data

‘Data’ means any kind of information that can be used to identify you as an individual.

Your Information

Your personal data or information belongs to you; you are able to control this information either by contacting us or through your online account with us. We will only ever collect, store, use and share your data in a way that is in accordance with this Privacy Policy.If we need to change the way we use your data we will let you know about this change, unless the use is still what you would expect your data to be used for and is deemed reasonable.

Whilst we have your data we will protect this information using all the appropriate security safeguards, latest industry standards and always operating adhering to best practice.

What information do we collect about you and why?

We have outlined below the information we collect about you. Any information collected which is not listed will be used and stored in accordance with this Privacy Policy.

The data that you give to us:

Full Name, Billing Address, Delivery Address, Email Address, Telephone Numbers, Delivery instructions or comments, Passwords (this is to enable you to login and use your jellyegg online account)

The data we collect from you when you use the jellyegg website:

Your wish list use, Your site searches, Competition entries, Shopping preferences, IP address (Internet protocol), Full Uniform Resource Locators (‘URL’) click journey to, through and from the jellyegg website, this will include date and time.Your Browser type and version, Time zone Setting, Your browser plug in types and versions, The device you are using, e.g tablet, The operating system on your device

Your Payment

Customers will also need to input login details or credit/debit card details to enable you to complete your payment. For this process we use a secure iframe hosted by our payment providers, Sage Pay, Paypal or Amazon Pay. Jellyegg will never store any of your payment details that you provide during the checkout process, whether this is via our website, telephone orders or in store. We have contracts in place with our payment providers to ensure that your data is safe and secure at all times.

How we collect your data & work with third parties

We have made every effort to detail and explain the data that we collect from you on our website or in store and we also ensure that the platforms we use to collect your data are as safe and secure, we have provided some more details below:

Third Parties:

·         Visualsoft

We use the third party e-commerce provider Visualsoft. Visualsoft is our website host, they provide our website admin system and email marketing platforms. We have ensured that they are GDPR compliant as they collect and share your data with jellyegg.

·         Telemat

Telemat are out IT Support Company and whilst we ensure they do not have access to any of your data, we have ensured that they are GDRP Compliant.

How data is collected

Cookies

A cookie is a small text file, this text file is downloaded onto equipment such as a computer, tablet or smartphone when a user accesses a website, it will allow the website (in this case jellyegg) to recognise the users device and store information about user preferences or past actions.

Jellyegg only ever use the data collected via cookies to make improvements to our service and to enable us to endeavour to offer you the best shopping journey possible.

To find out more about cookies and how to block them, please see our Cookie Policy’

Google Analytics

Jellyegg use Google Analytics, this will help us to make an analysis of our website traffic and this process enables us to improve your experience on our website.

As Google is based in the USA it is possible that the data collected via Google Analytics could leave the EU.

If you would like to opt out of Google Analytics tracking then please visit and install the Google Analytics Opt Out Browser Add on

How is your data used by jellyegg?

Jellyegg will only ever collect data that is necessary to carry out or improve our customer service. We will not collect any data that is not deemed necessary. More details about the way your data is used is outlined below


Processing payments and preventing fraudulent activity

To enable us to process any order made on our website, via telephone or in store your details may be passed on to a third party in order for them to supply or deliver the product that you have ordered. Jellyegg will retain your details for a reasonable period of time after you have completed your purchase/transaction, this is so we can fulfil our contract with you e.g supply a refund, or honour a product guarantee.

We may retain your details for this purpose for a reasonable time period and we may pass on your details to a third party to carry out these functions e.g Sage pay, Paypal, Amazon Pay.

Marketing

With your consent (usually you will have ticked to receive our newsletter via a sign up tick box when you place your order/visit the website) or with a legitimate interest we will retain your personal information and preferences to allow us to keep you updated with product information, special offers, discount codes, events and promotions that we feel will be applicable for you, this may be via emails, social media and various advertising campaigns, you can unsubscribe at any time via the unsubscribe link on the email campaign.

Improve the usability of our website

Analysis and reviews: this enables us to improve our products and services

You have the right to request that we edit or remove any of the data we store; if you would like to contact us regarding this, please do so here

 

Telephone Calls

When you contact us via telephone, calls may be recorded for quality and training and security purposes, calls may also be monitored without your consent for the following circumstances:

To provide evidence of your order/transaction, crime prevention, regulatory compliance, quality and standards control, in the interest of national security.

Who do we share your data with?

We have detailed below who we share your data with, we will only share your data where we deem it necessary to provide you with the best level of service that we can.

Jellyegg may share your data with third parties for reasons that you have accepted/expect.

A lawful Basis has been applied, for more information on this Lawful basis please get in touch with us here

We have made every effort to ensure all third parties we work with are operating in accordance with our Privacy policy; some of our contracts with our third parties may mean data might be transferred outside the EEA (European Economic Area) but will be stored in a manner which is safe and secure.

Third parties we share your data with are outlined below:

Business partners involved in the completion of any contract we enter into with you or them (e.g. a delivery courier).

Advertisers and advertising partners that require the data to select relevant adverts for you.

Analytics and search engine providers that will assist in the improvement /optimisation of the jellyegg website.

Payment gateway providers to enable us to take a payment for your order.

We will share selective data with Reviews.co.uk who will invite you on behalf of jellyegg to review our services and the products that we sell to you, we have ensured that Reviews.co.uk is data compliant, further information about their privacy policy can be viewed here

Jellyegg will never sell your data without your consent; if jellyegg is acquired by another party we will contact you if this means your rights are affected or if our legal basis for data processing are changing.

Jellyegg may have a duty to share your personal data if we have a legal Obligation or Vital interest

This Privacy Policy has been updated in accordance with the Data Protection Act 1998, Privacy and Electronic Communications (EC Directive) Regulations 2003 and EU General Data Protection Regulation 2018.

This Privacy Policy was last updated in April 2018.

More information on your rights to access your data can be found here

We may make changes to our Privacy Policy on occasions, this will not reduce your rights under this Privacy Policy without your consent.

If you wish to contact us with regard to any aspects of our Privacy Policy please do so via email, telephone or write to us at our address.

Email hello@jellyegg.com

Telephone 01834 861332

Post Jellyegg, The Old School, Station Road, Narberth SA67 7DU

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