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Terms & Conditions

 

When placing an order on jellyegg.com you agree to abide by the terms and conditions set out below.

Legal Statement

This web site was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

Payment & Title of Goods

After placing your order you will receive a confirmation email - Please carefully check all the information and contact customer services on 01834 860797 if anything is incorrect.

Payment by credit and debit cards will be debited from your account only when the order is in stock and ready to be despatched. Please note that your goods may be sent to you in instalments.

If an error is discovered in the price of the goods that you have ordered, or with stock availability we will inform you as soon as possible. If the error is discovered prior to your receipt of the confirmation email, we will cancel and refund your order.

In very rare cases, we reserve the right to cancel your order without notice for stock, price, or any other issues and you will be issued a full refund

If you the customer wish to cancel your order, this is no problem, please contact us ASAP, so we can ensure this happens before the goods are dispatched to you and so that we can issue a refund for you promptly.

 

Stock Availability

We cannot ensure that all items are available on ordering, the current stock status is approximate. Some items are more popular than we sometimes predict. If we are out of stock we will endeavour to fulfil your order as quickly as we can. If we anticipate long delays or unavailability, you will be notified and given the option to cancel your order if you would rather not wait.

If we are unable to ship your order for any other reason, you as the customer will be entitled to a full refund without question.

Returns and Customer Care

21 day - No Problem - Returns Policy

The 21 day policy is extended for the festive shopping season, items purchased from October the 1st can be returned up to the end of following January.

If you are not 100% happy with your jellyegg purchase - you can either exchange for an alternative product or we can issue you with a full refund - No Questions, No Problem!!

The item must be returned as new and unworn, in its original packaging with all labels intact, please enclose your jellyegg receipt.

Shipping charges for the returned goods will be paid for by you the customer.

Please return goods within 21 days of purchase to:

Jellyegg Ltd Units 9 & 10 The Old School Station Road Narberth Pembrokeshire SA67 7DU

Tel: 01834 869973

Faulty Goods:

In the unlikely event that an item is damaged, or we have sent you the wrong product, please return to the above address, as new, in its original packing with all labels intact enclosing your jellyegg receipt. We will be happy to replace the item or issue a full refund. jellyegg will pay the shipping charges for any damaged or incorrect items.

Crocs have 90 day manufacturers fault warranty, this does not cover broken straps, wear and tear or any damage caused to the shoe by the customer/purchaser, accidental or otherwise.


The warranty on Crocs™ footwear applies to defects in materials and workmanship for 90 days from the date of product receipt. If a defect occurs within this time, please contact our Customer Service. We will evaluate your request and determine whether the product will be replaced, returned or the purchase price credited - Broken straps/rivets, accidental damage etc  etc are not covered in the warranty, but we will do our very best to help you if we can.

All of the above does not affect your statutory rights as a consumer.

Complaints:

If you have a complaint about any aspect of your dealings with jellyegg please contact customer services:

info@jellyegg.com Tel: 01834 860797

Or write to our Customer services dept at the above address.

We will deal with all complaints fairly, confidentially, and endeavour to resolve all queries within a maximum of 5 working days.

Promotions & returns

Buy one get one free (BOGOF)

This offer is limited to the items listed within the promotional deal category (BOGOF) When purchasing items from this deal you will get the cheapest item free.

If both items are returned you will be refunded as per the total amount you paid. If returning the cheaper item, the deal is void, you will receive no refund, as no cost was paid for this item.

If you are returning the more expensive item & you are keeping the free item, the deal is void, you will be charged for the free item, the cost of this free item will be deducted from the outstanding refund amount, and you will be refunded the balance.

You may exchange the items for others included in the same deal, if you wish to exchange for items not included in the same deal, the deal will be void and you will be charged the price difference for the new item.

Buy one get one half price (BOGOHP)

This offer is limited to the items listed within the promotional deal category (BOGOHP). When purchasing from this deal you will get the cheapest item at half price. If both items are returned you will be refunded as per the total amount you paid. If returning the cheaper item, the deal is void, you will receive a refund for the amount that was paid for the item (half the original price). If you are returning the more expensive item, & you are keeping the half price item, the deal is void, the half price item will revert to full price and you will be refunded any remaining balance.

Both the more expensive and the cheaper item may be exchanged for items of the same price/ within the same deal.

You may exchange the items for others included in the same deal, if you wish to exchange for items not included in the same deal, the deal will be void and you will be charged the price difference for the new item.

3 items for the price of 2 (3 for 2)

This offer is limited to the items listed within the promotional deal category (3 for 2). When purchasing from this deal you will get the cheapest item of the 3 free of charge.

If all 3 items are returned you will be refunded as per the total amount you paid. If returning the cheapest item, you will receive no refund, as no cost was paid for this item. If you are returning one or two of the more expensive item/s & you are keeping the free item, the deal is void, you will be charged for the free item, the cost of this free item will be deducted from the outstanding refund amount, and you will be refunded the balance.

You may exchange the items for others included in the same deal, if you wish to exchange for items not included in the same deal, the deal will be void and you will be charged the price difference for the new item.

VAT

There will be NO VAT charged on children's Croc Cayman shoes or Georgie boots up to and including a UK size 3.

All other prices shown on jellyegg.com include UK VAT @ 20.0000%.

This VAT will be charged on all orders shipped within the European Union.

International Orders - For all orders shipped outside the European Union, VAT will be automatically deducted when you fill in your delivery address details.

Trade Descriptions Act

Every care has been taken to ensure that our product descriptions, colours and specifications are correct. However, whilst the colour reproduction is an extremely close representation, variations may occur on different screen resolutions.

Copyright

All content included on this site including but not limited to design, text, graphics, logos, buttons, icons, the selection and arrangement thereof are the property of jellyegg Ltd . No part of this site may be reproduced in any form whether electronically or otherwise without the prior written consent of jellyegg (or in the case of the Trademarks not owned by jellyegg, the person who owns such Trademarks) other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site.

All images & text copyright of jellyegg ltd including all third party text & images.

Any other use of materials on this site is strictly prohibited.

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