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Free delivery option is sent via royal mail second class and will take approx 2 -4 days to arrive with you from date of dispatch, we aim to dispatch all orders within 24 hrs of your order being placed (except Sat/Sun) If you have any questions please feel free to get in touch 01834869973 or email@example.com
UK next day & UK express delivery orders placed after 1.00pm will be posted the following day, orders placed after 1pm on Fridays will be posted the following Monday for delivery Tuesday, Please note there is no post on Bank Holidays
ONLINE/TELEPHONE MAIL ORDER RETURNS
21 days policy
If you wish to return an item to us, please fill out the returns note on the reverse of your delivery sheet (this will be enclosed in your parcel) and send the item/s back to us via normal post. All returned items must be unworn, as new and with any labels intact; the cost of returning items back to us is paid by you the customer. We DO NOT offer free returns, but we do FREE UK DELIVERY on all footwear orders & exchanges. This does not affect your statutory rights.
The warranty period and conditions are set by the manufactures of the product. Each Manufacturer will have differing conditions, we will endeavour to assist you the best we can. However not all warranty claims will be valid for numerous reasons, these will be explained to you at the time of your claim.
The warranty on Crocs™ footwear applies to defects in materials and workmanship for 90 days from the date of product receipt. Broken straps/rivets, accidental damages are not covered in the warranty, but we will do our very best to help you if we can.
Due to the massive demand for these fantastic shoes, availability can change very quickly, so if we do not have your requested exchange in stock, you will be contacted to choose an alternative shoe or if preferred you can request a full refund.
We aim to process all refunds within two working days of receipt of the returned goods, the refund will be issued on the payment card or PayPal account you used to place your order. This usually would show on your bank/card/PayPal details in 5 working days from date of processing.
Please return goods within 21 days of purchase to:
Jellyegg The Old School, Station Road, Narberth, Pembrokeshire, SA67 7DU
Tel: 01834 861332
If you purchase an item from our shops in Narberth then your rights to return are different to online purchases. When you purchase from us in store we can offer an exchange or credit note only on a valid return.
Your peace of mind is vital to us, and we take your security very seriously. This website holds a valid and updated SSL secure certificate for payment processing via sage pay,one of the worlds biggest and trusted payment gateways, which means all your details are encrypted and protected at all times.
We also offer you the option of payment via PayPal and amazon, again two of the worlds biggest and most trusted payment methods.
We have a shop in Narberth Pembrokeshire UK, that you are very welcome to visit,our website office and warehouses are also based in Narberth which means we are NOT one of those faceless internet sites, we are real people and we are happy to talk to you and answer any of your questions, so don't hesitate to get in touch
We can be contacted via phone on 01834 861332 Mon-Fri or you can firstname.lastname@example.org at anytime and we will respond ASAP.
The Old School, Station Rd, Narberth, Pembrokeshire, SA67 7DU, UK